At Visor Golf, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items in accordance with the policy below.

1. Return Eligibility

You may return items within 14 days of receiving your order for a refund or exchange.

To be eligible for a return:

Items must be unworn, unused and in original condition

Items must be returned with all original tags and packaging

Items must not show any signs of wear, washing or damage

Proof of purchase must be provided

Visor Golf reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless faulty:

Items marked Final Sale

Gift cards

Items that have been worn, washed or altered

Products returned without original tags

3. How to Request a Return

To initiate a return, please contact our support team before sending any items back.

Please email:

info@visorgolf.co.uk

Include the following information:

Order number

Full name

Item(s) you wish to return

Reason for return

Once approved, we will provide instructions on where to send your return.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked delivery service, as Visor Golf cannot be held responsible for lost return packages.

5. Refunds

Once your return has been received and inspected:

Refunds will be issued to the original payment method

Refunds are typically processed within 5–10 business days

Original shipping costs are non-refundable unless the item was faulty or incorrect.

6. Exchanges

If you would like a different size or item, please indicate this when requesting your return.

Exchanges are subject to product availability.

If the requested item is unavailable, a refund will be issued instead.

7. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery.

Please include:

Order number

Description of the issue

Photographs of the item

If confirmed, Visor Golf will arrange a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

Check your bank account again

Contact your payment provider

9. Contact Information

For any questions regarding returns or refunds, please contact:

Visor Golf Customer Support

Email: info@visorgolf.co.uk

Website: www.visorgolf.com